I desire to touch upon how terrible your flight and purchaser service was these days. Flight 4425 was suppose to depart at five pm from DC and get to Atlanta. We didn’t get off from DC until finally 6:twenty pm. We had been explained to it had been likely to be a ten moment delay but we never ever boarded the airplane until eventually way later. Then the pilot stated there was no delay Inspite of getting delayed forty five minutes and afterwards had us sit over the runway for over 35 minutes. I fully grasp you don't have any Handle above the turbulence we professional but we arrived in ATL they usually didn’t Use a terminal for us to unboard.
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We landed by the due date and were being very happy that the experience was sleek and painless. Once we produced it to baggage claim, the carousal stopped and about one/2 from the passengers acquired their bags. There have been so many of us expecting our baggage. A number of of us went on the AA to elucidate they necessary to do something.
Incredibly unhappy with AA. All through my travel to NORFOLK from ALBUQUERQUE this time all-around on Military Orders – a lot of challenges transpired that I just can’t forget about and ponder why some procedures exist as they do. Starting off, my luggage wasn't tagged properly popping out of Albuquerque and didn't make the transfer connection in DFW to ORF – eight hour hold off with baggage attending to me, which had my uniforms for the next day. Of course I bought my uniform in time, but only allowed for ~four hours of sleep in advance of reporting for duty just after I drove to airport to find the bag. Let alone my DoD ID is currently not inside your method to permit for TSA pre-Test…either one of these cases aren't a large offer and I can easily overlook this stuff while not having for making a remark…the return trip back again to ABQ is my purpose. On my return vacation, my prepare was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed somewhat more than a person hour leading to me to have about a fifteen minute window for my relationship flight in CHARLOTTE to PHOENIX. Once i noticed this tight window, I made an effort to function with the customer service clerk with the gate in NORFOLK to get something completed (i.e. notify gate in CHARLOTTE that someone on Military services ORDERS could be a small late and to hold gate to allow transfer – might have solved what on earth is about to occur)…considering the fact that quarter-hour was in some “30 minute window†allowance for anything at all being finished Which I would have time to generate my transfer – she would not or could not do anything at all for me.
Senores Ameican Airlines,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo Big apple,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso period lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el resort y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
RECORD LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico Point out on Could 14th. Our program was to fly the following early morning to Phoenix on Flight 5635 We arrived in the airport at 4:30 am on May perhaps 15th and our flight AT six:15 AM was cancelled due to not enough communications for your pilot to immediate his flight. Unfortunately, there have been no other flights to Phoenix that day. So we were given an right away remain in El Paso. We experienced now turned inside our rental car or truck As a result we were stranded in the resort to the working day!!. The vacation agent rescheduled our flight for the following day Could sixteenth. We were being checking out our tickets later within the working day and realized something was Erroneous with our tickets so we went back again on the airport and talked into the agent and we only experienced a flight to PHOENIX. No flight had been scheduled to Puerto Vallarta on that working day!!! If we had not checked With all the agent we would've been layed above in Phoenix for one more day. We had also upgraded our seats so we misplaced around $two hundred in charges.
American Airlines has the worst customer service of all Airways I have Utilized in my sixty three a long time. My spouse’s anniversary earrings have been stolen from her suitcase on June 20, 2013 and Purchaser service has REFUSED to Get hold of us back immediately after reporting the thief the day it took place.
senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado four minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por traffic aereo y yo pague con lodge y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
So I’m sitting down in a single of your fucking late planes all over again.. Pilot says twenty five minute wait around to the fucking runway because of some
My husband And that i had flight reservations for currently (March 15, 2014) and after a regimen coronary heart scan on Wednesday of the week, he was diagnosed by using a serious heart dilemma. On Friday, March 14, 2014 he experienced to have a heart catherization and it had been impossible for us to go on our family vacation. I identified as American Airways Purchaser Service and was nicely told “hard luckâ€.
Don't just have been we not seated in Organization as informed, we quickly learned which the online video system and WiFi was failing to function and we would not be able to pay attention to tunes or videos throughout our 10 hour flight. I constantly sit up for experiencing videos on very long flights.
LIES. American Airways has lied to me repeatedly. My bag didn't get there within the airport. I had been watching for an prolonged time frame for the carousel and no baggage came out for my flight. Nor did any person from the baggage Business that experienced a clear see in the carousel appear out to mention absolutely nothing would be coming. I checked within the Office environment and they then explained there was NO Purpose why my suitcase shouldn’t have arrived. They were to mail my suitcase to me at my hotel. At 2:24 PM I received a cellphone phone from the recorded message declaring my click reference bag was picked up and might be delivered inside of six several hours. LIE. I called the delayed baggage selection and was informed it absolutely was picked up at three PM and might be shipped inside of six hours. LIE. I checked on the web this night and it explained it was picked up at three PM and might be delivered in 6 hrs. LIE.
I went to my resort and put in the next 4 hours on the phone with AA in an make an effort to have the bag despatched to LGA first thing in the morning, where by I might be waiting.
I also desire to comment on the superb service AA features to your handicapped. I'm eighty four many years previous and now need to have wheelchair guidance to receive all over from the airports. I had been stunned and delighted on the aid I received, and in addition within the attitudes with the individuals who assisted me While using the wheelchair support, and likewise the motorists on the handicap carts in Charlotte airport. They ended up all so helpful and very friendly also.